Snow School FAQ

FREQUENTLY ASKED QUESTIONS

General Snow School FAQs

We will be having smaller class sizes, staggered lineups, and  more limited lesson availability this season.

If the state of Massachusetts requires  ski areas to close during the 2020-2021 season, you will get a credit toward a lesson program for the 2021-2022 season. This credit will be based on how many lessons were missed due to a state mandated ski area closure.

People of the same “reservation group” may ride the lift together so lessons can ride with their instructor or students in their lesson. Otherwise people can ride two singles on the opposite sides of the chair lift. 

We will not be having walk-in group or private lessons this season. All lesson programs must be booked 48 hours in advance.`We will also not be allowing day of sign ups for any of our programs, including multi-week and vacation programs.

Yes! Masks are required by both students and instructors at all times. Masks must meet CDC guidelines and be worn properly in order to participate in the lesson.

4-7 year olds will not be riding the chairlift in group lessons. We cannot put those young ages on a chair lift without an instructor and We can’t have a floater or rider instructor ride with several different groups while keeping up with the COVID-19 regulations. Out of an abundance of precaution we are going to teach the 4 to 7 year olds in group lessons to use the T-bar as an alternate. The T-bar does go all the way to the top and is actually our most advanced lift and a safer alternative for this season. If you would like your child (aged 4 to 7) to use the chair lift then please sign them up for a private lesson.

Save them! Though we may not be having walk- in group lessons this year, we do intend to bring them back next year! All group lesson tickets or punch cards must be used by March 2022.

All participants must sign the release form online, the link to the release form was provide in your emailed sales receipt. If you are having issues with the release form or didn’t receive the link please email releases@skiward.com with the participants name and your email.

If you purchased a package that included rental equipment (skis, snowboards and/or a helmet) you should have received a link to a rental form in your emailed sales receipt. Please fill out this form and click submit . If you are having issues with the rental form or didn’t receive the link please email releases@skiward.com with the participants name and your email. For season long programs there will be fitting times schedule in December to ensure the participant has proper fitting equipment. Rentals for multi-week programs and vacation week programs MUST be pre-fit.

Skiing and snowboarding is a winter sport. Make sure to dress appropriately for weather- this includes a hat, gloves, insulated pants (ideally snow pants), a warm, insulated jacket and wool socks.  If it’s snowing or we’re making snow, you may want a pair of goggles and/or a face mask.  Please have the kids ready to stay outside for the duration of the entire class.

Refunds (cash, credit, rain checks, etc) will not be issued for withdrawal from the program and/or for equipment rental. 

The best way to communicate with the Snow School is by email. Both the director and manager check the emails often both during open hours and at times during the night when the mountain is closed. We respond to emails faster than leaving voice mail. If you need to speak to the Snow School Staff, send an email with a short message about the nature of your inquiry with a convenient time frame and a number to get a call back.  If you like to book a private lesson, please do so online.

Lessons start promptly at the time you booked it. Group lessons will be leaving the lesson meeting area at that time so if you are late your child may miss the lesson. Time will not be added on to your lesson if you are late, it will end as scheduled. 

Some lesson packages come with additional free ski or ride time after the lesson. This free ski or ride time is UNSUPERVISED and an instructor will NOT be present. You need to decide whether or not your child is capable of participating in this and responsible enough to do so. Arrange  a meeting spot with your child to meet them at the end of free ski.

Private Lesson FAQs

We will be having private lessons this winter. Lessons will be at different times than we normally have them in order to stagger arrival for our programs. We are not yet booking private lessons but check back soon!

We will not be having walk-in group or private lessons this season. All lesson programs must be booked 48 hours in advance.`We will also not be allowing day of sign ups for any of our programs, including multi-week and vacation programs.

People of the same “reservation group” may ride the lift together so lessons can ride with their instructor or students in their lesson. Otherwise people can ride two singles on the opposite sides of the chair lift. 

Yes, in private lessons ages 4 to 7 year olds will be using the chairlift if their skill level allows for it. Using the lifts is based on the child’s ability levels. Your child’s instructor will determine if your child is ready to use the chairlift.

This year you may have 2 students in a semi-private lesson this year. Anything more (3 to 6 students) needs to be booked as a Bubble Lesson.

The lesson starts at the time you booked. That means you should be on snow, checked in and ready to go 5 minutes before your scheduled lesson time. There is almost no way to be too early to get ready for lessons (especially your first time) and being late for a class may mean missing the lesson altogether so make sure to be on time and ready to go.  If you are renting, we’d recommend at least 30 minutes prior to lesson time. Time will not be added on to your lesson if you are late.

You may reschedule your private or bubble lessons up to 36 hours before the time of the lesson. If you decide you no longer want to take the lesson after it is booked no refunds or credit will be given. Rescheduling or cancellation within the 36 hours leading up to your lesson will result in loss of lesson and no refund in any form will be given unless you qualify for our sick policy. Please email us at snowschool@skiward.com with the participants name in the subject line to reschedule or call 508 842 6346 extension 108 or extension 2. Rescheduling cannot be done via any other email or phone extention

If you are experiencing COVID-19 symptoms please notify us to cancel or reschedule your lesson. We will waive the cancellation policy if you provide a doctors note. After cancellation of a lesson due to illness or COVID-19 exposure you must provide a doctors note stating you are well enough to return to normal activities and have met state quarantine guidelines. Please email us to reschedule or provide doctors notes at snowschool@skiward.com with the name of the student as the subject line. People who qualify will be given a gift card for the amount they paid for the missed program due to illness.

Bubble Lesson FAQs

People of the same “reservation group” may ride the lift together so lessons can ride with their instructor or students in their lesson. Otherwise people can ride two singles on the opposite sides of the chair lift. 

4-7 year olds will not be riding the chairlift in bubble lessons. We cannot put those young ages on a chair lift without an instructor and we can’t have a floater or rider instructor ride with several different groups while keeping up with the COVID-19 regulations. Out of an abundance of precaution we are going to teach the 4 to 7 year olds in bubble lessons to use the T-bar as an alternate. The T-bar does go all the way to the top and is actually our most advanced lift and a safer alternative for this season. If you would like your child (aged 4 to 7) to use the chair lift then please sign them up for a private lesson. If your bubble lesson consists of a child younger than 8 years old the entire lesson will not use the chairlift in that lesson. Please plan accordingly.

Bubble lessons may have 3 to 6 students. These students must be the same ability level and we recommend they be of similar ages as well.

Bubble lessons can be booked at the same times that private lessons are available. Please see the schedule here.

Bubble lessons must be booked over the phone. You must pay for all of the participants at the time of booking.

Refunds will not be given for cancellations or no shows. The group must collectively decide wether to reschedule or not.

You may reschedule your private or bubble lessons up to 36 hours before the time of the lesson. If you decide you no longer want to take the lesson after it is booked no refunds or credit will be given. Rescheduling or cancellation within the 36 hours leading up to your lesson will result in loss of lesson and no refund in any form will be given unless you qualify for our sick policy. Please email us at snowschool@skiward.com with the participants name in the subject line to reschedule or call 508 842 6346 extension 108 or extension 2. Rescheduling cannot be done via any other email or phone extention

If you are experiencing COVID-19 symptoms please notify us to cancel or reschedule your lesson. We will waive the cancellation policy if you provide a doctors note. After cancellation of a lesson due to illness or COVID-19 exposure you must provide a doctors note stating you are well enough to return to normal activities and have met state quarantine guidelines. Please email us to reschedule or provide doctors notes at snowschool@skiward.com with the name of the student as the subject line. People who qualify will be given a gift card for the amount they paid for the missed program due to illness.

Multi-Week Lesson FAQs

People of the same “reservation group” may ride the lift together so lessons can ride with their instructor or students in their lesson. Otherwise people can ride two singles on the opposite sides of the chair lift. 

4-7 year olds will not be riding the chairlift in bubble lessons. We cannot put those young ages on a chair lift without an instructor and we can’t have a floater or rider instructor ride with several different groups while keeping up with the COVID-19 regulations. Out of an abundance of precaution we are going to teach the 4 to 7 year olds in bubble lessons to use the T-bar as an alternate. The T-bar does go all the way to the top and is actually our most advanced lift and a safer alternative for this season. If you would like your child (aged 4 to 7) to use the chair lift then please sign them up for a private lesson. Ages 8-14 will be using the chairlift if their skill level allows for it: Using the lifts is based on the child’s skill levels and the entire group’s ability. Using the chairlift may on occasion cause a class to have to wait until the conditions for riding the chairs has been met for everyone in the class.

Children are separated by both age and ability so instructors can cater teaching styles to their unique needs.

The 4-7 year old programs will have 4 or 5 children per instructor. Ages 8-14 programs will have 5 or 6 children per instructor.

We do not offer makeup classes unless you meet our sick policy guidelines. Refunds will not be given for missed classes.

If you are experiencing COVID-19 symptoms please notify us to cancel or reschedule your lesson. We will waive the cancellation policy if you provide a doctors note. After cancellation of a lesson due to illness or COVID-19 exposure you must provide a doctors note stating you are well enough to return to normal activities and have met state quarantine guidelines. Please email us to reschedule or provide doctors notes at snowschool@skiward.com with the name of the student as the subject line. People who qualify will be given a gift card for the amount they paid for the missed program due to illness.

What level is my child?
SKIINGSNOWBOARDING
Level  1:  First time; never skied beforeLevel  1:  First time; never boarded before
Level  2:  Beginner; not quite able to stop and make turns yetLevel  2:  Tried boarding before but needs more help
Level  3: Stopping, turning, using a lift on easy terrainLevel  3:  Introduction to tows/lifts.  Can stop under control
Level  4:  Knows how to ride a chair lift and ski well on moderate terrainLevel  4:  Can ride beginner lifts.  Can link turns on beginner terrain
Level  5:  Ready to learn more advanced technical skiing skillsLevel  5:  Ability to use chair lift and intermediate terrain
Level 6: Advanced parallel skiers looking for new challengesLevel  6: Ability to ride intermediate terrain.  Efficient and effective riding under all terrain and snow conditions
 Level  7:  Beginning 180’s (frontside and backside).  Comfortable in bumps, gates, and rails